Embassy Suites by Hilton

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Embassy Suites by Hilton Raleigh Crabtree

4700 Creedmoor Road, Raleigh, North Carolina, 27612, USA TEL: +1-919-881-0000 FAX: +1-919-782-7225

Hotel Policies

Find everything you need to know to help plan your stay, from hotel policies, check-in and check-out to parking information. Need to ask us something about your trip? Give us a call. We’ll be happy to answer all of your questions.



Hotel is 100% Non –Smoking, $300 smoking fee will be enforced.

Check-in / Check-out
Check-In Time 3:00 pm
Minimum Age to Register 21
Check-Out Time 12:00 pm
Early Departure Fee $75.00 Early departure fee will apply from original reservation
Late Check-Out Fee $100.00 Late Check Out fee enforced after 2:00 pm
Cancellation Policy Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.
Hotel Currency US Dollar
Accepted Payment Options
  • American Express
  • Carte Blanche
  • China Union Pay
  • Diner's Club
  • Discover
  • JCB
  • MasterCard
  • Visa
Service animals allowed Yes
Pets allowed No
Self parking $0.00
Parking Lot
Valet parking Not Available
Secured Not Available
Covered Available
In/Out Privileges Not Available
Other Parking Information 4 story parking garage

Additional Policies

Credit Card Policy

Please note a valid credit card is required at the moment of booking and will be pre-authorized 24 hours prior to arrival. Debit/check cards will be pre-authorized 24 hours prior to arrival for the total amount of the reservation, and the bank issuer will place a hold for the funds. Please be aware that it is up to your bank as to when the remaining, if any, unused funds will be released after your departure.

Cash Payment Policy

For cash payment, a deposit of $250 per suite will be required upon check-in.

Fire Code

The hotel enforces maximum occupancy limits to comply with the Fire Code. The limits, which all include children, are 4 people in the King Suite, 6 people in the Double/Double Suite and 8 people in the Presidential Suite.


For the comfort of all our guests, private parties in rooms and the pool area are restricted. Small meeting rooms can be booked as an alternative; contact our sales department at 919-881-0000 option 2.